Terms of Service
Last Updated: December 2024
Effective: December 2024
Agreement to Terms
By installing and using DRP through any supported point-of-sale (POS) platform or app marketplace, you ("Merchant", "you", "your") agree to these Terms of Service with Vero, LLC ("DRP", "we", "us", "our").
If you do not agree to these Terms, do not install or use DRP.
Service Description
DRP is an open protocol and service that:
- Integrates with multiple POS systems via official APIs and webhooks
- Automatically generates encrypted digital receipts for transactions
- Delivers encrypted receipts to customers' banking applications
- Uses end-to-end encryption to protect customer privacy
- Operates as free software for merchants across all supported platforms
Supported POS Systems
DRP currently integrates with:
We may add or remove POS integrations with notice.
Merchant Obligations
Account Requirements
You must:
- Maintain a valid account in good standing with your chosen POS provider(s)
- Provide accurate business information
- Comply with all applicable laws and regulations
- Properly secure your POS API credentials
- Use DRP only for legitimate business purposes
- Comply with your POS provider's terms of service
Prohibited Uses
You may not:
- Use DRP for illegal activities or fraud
- Attempt to reverse engineer, decrypt, or bypass security measures
- Interfere with or disrupt DRP operations
- Violate customer privacy rights or data protection laws
- Access or attempt to access customer private keys
- Resell, redistribute, or sublicense DRP without written permission
- Use DRP in a manner that violates any POS provider's terms of service
- Use DRP to process fake or fraudulent transactions
Service Provision
Availability
We strive for 99.9% uptime across all POS integrations but make no guarantees regarding:
- Uninterrupted or error-free service
- Specific response times or performance
- Compatibility with all POS systems or versions
- Future availability of specific integrations
Service Changes
We reserve the right to:
- Modify features and functionality
- Update encryption protocols and technical requirements
- Add or remove POS system integrations
- Change system requirements
- Temporarily suspend service for maintenance
- Discontinue service for specific POS systems (with 30 days notice)
- Discontinue entire service (with 60 days advance notice)
POS System Updates
POS providers may update their APIs or terms. We will make commercially reasonable efforts to maintain compatibility, but cannot guarantee uninterrupted service during POS platform changes.
Beta Features
Some POS integrations or features may be in beta. Beta features:
- May change without notice
- May contain bugs or errors
- Are provided "as is" without additional warranties
- May be discontinued at any time
Data & Privacy
All data handling is governed by our Privacy Policy.
Key points:
- You own your merchant data
- We process data only as necessary for service delivery
- Customer receipt data is encrypted end-to-end
- We cannot decrypt customer receipts (customers hold private keys)
- We do not sell data to third parties
- Different POS integrations may have different data flows
POS System Integration
Authorization
By installing DRP through a POS app marketplace or connecting your POS account, you authorize us to:
- Receive webhook notifications from your POS system
- Access transaction data via POS APIs
- Store OAuth tokens securely
- Retrieve line-item details for receipt generation
POS Provider Terms
You must comply with your POS provider's terms of service. DRP does not replace or supersede your agreement with any POS provider. Violations of POS terms may result in termination of DRP service.
Multiple POS Systems
If you use DRP with multiple POS systems:
- Each integration operates independently
- Data is not shared between POS systems
- You must authorize each integration separately
- Termination of one integration doesn't affect others
Revocation
You may revoke DRP's access to any POS system at any time by:
POS Provider Changes
If your POS provider:
- Changes their API terms or access
- Discontinues API access
- Blocks third-party integrations
- Changes their pricing
We are not responsible for resulting service interruptions. We will make reasonable efforts to find alternative integration methods.
Intellectual Property
Open Protocol
DRP protocol specifications are open source and available at https://github.com/digitalreceiptprotocol.
Service Marks
"Digital Receipt Protocol", "DRP", and related marks are owned by Vero, LLC. POS system names and marks are owned by their respective companies.
Your Content
You retain all rights to your business data and transaction information.
Fees & Payment
DRP is currently free for merchants across all POS integrations. There are no:
- Setup fees
- Monthly subscription fees
- Transaction fees
- Integration fees
- Per-POS fees
We reserve the right to:
- Introduce paid premium features in the future
- Charge for enterprise support or custom integrations
- Charge for certain POS integrations (with 90 days advance notice)
- Provide 90 days advance notice before charging existing users
Free tier will remain available for basic functionality.
Termination
By You
You may terminate at any time by:
- Uninstalling DRP from your POS app marketplace(s)
- Revoking OAuth authorization in your POS dashboard
- Contacting legal@digitalreceiptprotocol.org to request account deletion
By Us
We may suspend or terminate your access for:
- Violation of these Terms
- Violation of POS provider terms
- Illegal activity or fraud
- Abuse of service or resources
- Non-payment (if paid features introduced)
- Technical or security reasons
- Request from POS provider, bank, or law enforcement
- Excessive chargebacks or dispute rates
Effect of Termination
Upon termination:
- Your access ends immediately for all POS integrations
- We may delete your merchant data per retention policy
- Encrypted customer receipts may be retained as required by banking partners
- Backup copies may persist for up to 30 days
- POS integrations are automatically revoked
Disclaimers
AS-IS Service
DRP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT.
WE DO NOT WARRANT THAT:
- The service will be uninterrupted or error-free
- All POS integrations will work at all times
- Defects will be corrected
- The service is free of viruses or harmful components
- Results will meet your requirements
- POS providers will continue API access
Third-Party Services
We integrate with POS systems (Square, Toast, Clover, Shopify, etc.), banking institutions, and cloud providers. We are not responsible for:
- Their services, availability, or policies
- Their API changes or deprecations
- Their terms of service changes
- Their fees or pricing changes
- Their data handling practices
No Guarantee of Results
We do not guarantee that DRP will:
- Reduce chargebacks or disputes by any specific amount
- Increase customer satisfaction
- Comply with specific industry regulations in your jurisdiction
- Work with all versions of all POS systems
- Continue to support any specific POS system indefinitely
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
VERO, LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY:
- Indirect, incidental, special, consequential, or punitive damages
- Lost profits, revenue, or business opportunities
- Data loss or corruption
- Service interruptions or downtime
- POS integration failures or incompatibilities
- Costs of substitute services
- Reliance on service availability
- Changes or termination by POS providers
OUR TOTAL LIABILITY SHALL NOT EXCEED THE GREATER OF:
- $100 USD, OR
- Amounts paid to us in the preceding 12 months (currently $0)
SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, SO THESE LIMITS MAY NOT APPLY TO YOU.
Indemnification
You agree to indemnify, defend, and hold harmless Vero, LLC and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorneys' fees) arising from:
- Your use or misuse of DRP with any POS system
- Your violation of these Terms
- Your violation of any POS provider's terms
- Your violation of applicable laws or regulations
- Your violation of third-party rights
- Your business activities or merchant practices
- Your transactions processed through POS systems
Dispute Resolution
Governing Law
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.
Informal Resolution
Before filing a claim, you agree to contact us at legal@digitalreceiptprotocol.org to attempt informal resolution for at least 30 days.
Arbitration
Any dispute not resolved informally shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.
Exceptions to arbitration:
- Small claims court actions (under $10,000)
- Intellectual property disputes
- Injunctive or equitable relief
Class Action Waiver
You waive the right to participate in class actions, class arbitrations, or representative proceedings.
Jury Trial Waiver
You waive the right to a jury trial.
General Provisions
Entire Agreement
These Terms and our Privacy Policy constitute the entire agreement between you and Vero, LLC regarding DRP.
Severability
If any provision is found invalid or unenforceable, the remaining provisions remain in full effect.
No Waiver
Our failure to enforce any right or provision does not constitute a waiver of that right or provision.
Assignment
We may assign these Terms. You may not assign without our prior written consent.
Force Majeure
We are not liable for failure to perform due to circumstances beyond our reasonable control, including:
- Natural disasters, pandemics, war, terrorism
- POS provider API changes or shutdowns
- Cloud service provider outages
- Internet or telecommunications failures
Notices
Legal notices must be sent to:
Email: legal@digitalreceiptprotocol.org
Relationship
These Terms do not create a partnership, joint venture, employment, or agency relationship.
Updates to Terms
We may update these Terms with notice via:
- Email to registered merchants
- In-app notification (where applicable)
- Prominent notice on digitalreceiptprotocol.org
- Updated "Last Updated" date
Material changes take effect 30 days after notice. Continued use constitutes acceptance.
Open Source Acknowledgments
DRP uses open source software. For attributions and licenses, see: https://digitalreceiptprotocol.org/licenses
POS integrations may use additional libraries. See integration-specific documentation for details.
Contact Information
Vero, LLC
Email: legal@digitalreceiptprotocol.org
Website: https://digitalreceiptprotocol.org
Support: https://digitalreceiptprotocol.org/support
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